GB33 Privacy Policy – Our Commitment to Protecting Your Information

Scope & Applicability

This Privacy Policy applies to the GB33 platform and all of its users. It comes into effect whenever you use GB33's website, mobile app, or any of our services.

Gb33 serves millions of users across Bangladesh and understands that your personal data — especially financial and identity-related information — is highly sensitive. That is why gb33 treats data protection not merely as a legal obligation, but as an ethical responsibility.

This privacy policy may be updated from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and significant changes will be communicated via your registered email or phone number.

What Information Is Collected

GB33 collects only the information genuinely necessary to provide its services. Collecting unnecessary personal data goes against our policy.

2.1 Automatically Collected Information

Certain information is collected automatically while you use GB33, including your device's IP address, browser type, operating system, pages visited, and time spent on each page. This data is used to improve the platform's security and performance.

How Your Information Is Used

GB33 uses the information it collects for specific, well-defined purposes. Below, we explain which data is used and why:

• Account Creation & Management: Your name, phone number, and email are used to securely create and maintain your account.
• Payment Processing: Financial information is used to successfully process deposits and withdrawals.
• Identity Verification (KYC): Identity verification is carried out to prevent fraud and meet legal requirements.
• Customer Support: Your information is used to resolve issues quickly and provide effective support.
• Security Assurance: Device and transaction data is analyzed to detect and prevent fraudulent activity.
• Personalised Experience: Relevant offers and betting options are shown based on your preferences.
• Legal Obligations: Certain data is retained to meet regulatory requirements.

Data Sharing Policy

Gb33 never sells your personal data — that is our most fundamental commitment. However, information may be shared with third parties in the following limited circumstances:

4.1 Approved Third Parties

• Payment Provider: Financial details required to process transactions via services such as bKash, Nagad, and Rocket are shared accordingly.
• Technology Partners: Technology companies that support platform operations and are required to comply with our Privacy Policy.
• Game Provider: Game providers such as Evolution and Pragmatic Play, each of whom maintain their own GDPR-compliant privacy policies.

4.2 Legal Requirements

GB33 may be legally required to disclose information pursuant to a valid order from a court, government authority, or regulatory body. In such cases, we will endeavor to notify the user in advance, where permitted by law.

Data Retention & Retention Periods

Gb33 does not retain your data longer than necessary. Retention periods are determined based on legal obligations and business requirements:

• Account Information: Retained for up to 5 years after account closure.
• Financial Transaction Data: Up to 7 years where required by law.
• KYC Documents: For the duration of your active account and 5 years after closure.
• Customer Support Conversations: Up to 3 years.
• Cookie & Session Data: At end of session or after a maximum of 90 days.

Once the retention period expires, data is securely deleted or anonymised. This process is automated and secure.

Cookie Policy

Cookies are small text files stored in your browser. GB33 uses cookies for various purposes. The types of cookies we use and their purposes are explained below:

Non-essential cookies can be disabled at any time through your browser settings, though some features may become limited as a result.

Your Rights

As a GB33 user, you have the following rights over your personal data. Contact support to exercise any of these rights.

Security Measures

Gb33 protects your data in line with the highest industry standards, ensuring security at both the technical and administrative levels.

• 256-Bit SSL Encryption: All data transmissions are encrypted, ensuring no one can intercept your information in transit.
• Two-Factor Authentication (2FA): A second layer of verification when accessing your account.
• Regular Security Audits: Regular security audits conducted by third-party specialists.
• Data Minimization: Only the data that is strictly necessary is collected and stored.
• Fraud Detection System: Suspicious activity is automatically detected and blocked.
• Staff Training: All gb33 staff are trained in privacy and data protection.

Children's Privacy

GB33 is strictly for users aged 18 and above. We do not knowingly collect any information from children or minors. If we become aware that a minor has registered on GB33, the account will be immediately closed and all associated data will be deleted.

A note for parents — if your child has accidentally registered on GB33, please contact us immediately at [email protected]. We will resolve the matter promptly.

Contact & Complaints

If you have any questions or concerns about our Privacy Policy, please get in touch. gb33 has a dedicated privacy team ready to assist you.

We aim to resolve all privacy-related requests within 30 days. Complex cases may take longer, but we will keep you informed throughout.